1. Order cancellation
You may request cancellation before the order is dispatched. Contact us with your order number as soon as possible. Once dispatched, an order cannot normally be cancelled or refused except where required by law or agreed by our support team.
If we cancel because an item is unavailable, the delivery address cannot be served, a payment cannot be verified, or an order contains an obvious error, any captured payment will be refunded in full.
2. Damaged, wrong or missing items
Notify us within 48 hours of delivery if an item is damaged, leaking, materially defective, incorrect or missing. Share the order number, a description of the issue, and clear photographs of the outer package, shipping label and affected product. We may request a short unpacking video where reasonably available.
After verification, we will offer an appropriate replacement, account credit or refund. We may arrange collection of the affected item.
3. Products not eligible for change-of-mind return
For safety and quality reasons, food, beverages, supplements, wellness products, personal-care products, perishable goods, opened products, used products and products with broken seals are not returnable merely because you changed your mind. This does not limit remedies for damaged, defective, wrong, misdescribed or unsafe products.
4. Eligible unopened returns
If we expressly approve a return, the product must be unused, unopened, in its original saleable packaging and accompanied by the invoice or order details. Return shipping may be deducted where the return is not caused by our error or a product defect.
5. Refund method and timing
| Situation | Refund | Processing target |
|---|---|---|
| Cancelled before dispatch | Full amount captured | Initiated within 3 business days |
| Verified damaged, wrong or missing item | Affected item and related charge, or replacement | Initiated after verification or pickup |
| Approved unopened return | Eligible product amount, less applicable return shipping | Initiated after inspection |
| Failed payment but amount debited | Reversal by bank/gateway | Usually 5–10 business days |
Approved refunds are sent to the original payment method. After we initiate the refund, banks and payment providers may take 5–10 business days to reflect it. Cash refunds are not issued for online payments.
6. Delivery fees
Delivery charges are refunded when the complete order is cancelled before dispatch or when the entire order is unusable because of our error. They are otherwise non-refundable.
7. How to request support
Email connect@rejova.in or call +91 97581 97583. Include your order number and contact details. This policy is in addition to rights available under applicable Indian consumer law.