Order and delivery support
Send your order number, registered phone number and a short description of the issue. For damaged, leaking, wrong or missing items, contact us within 48 hours of delivery and attach clear photographs of the package, label and product.
Payment support
If a payment appears debited but the order is not confirmed, send the payment date, amount, transaction reference and the last four digits or account reference shown by your bank. Never send a full card number, CVV, PIN, OTP or banking password.
Business and supplier enquiries
Use the same email with the subject “Business Enquiry” and include your company name, product category and contact details.
Grievance resolution
For a formal complaint, use the subject “Grievance” and include the relevant order or support reference. We aim to acknowledge customer-support emails within two business days.