1. Information we collect
- Account and contact data: name, phone number, email address and login or verification records.
- Order data: products, quantities, prices, delivery address, instructions, invoice and order history.
- Payment data: payment status, transaction reference and limited gateway response data. Complete card numbers, CVV and banking credentials are handled by the payment gateway and are not stored by us.
- Technical data: IP address, device and browser information, access logs, cookies and service diagnostics.
- Support data: messages, complaint details and any photos or documents you choose to share for order resolution.
2. How we use information
We use information to operate accounts and carts, process and deliver orders, collect and reconcile payments, send transactional updates, prevent misuse, provide customer support, maintain security, comply with tax and legal obligations, and improve catalogue and service performance.
3. Legal basis and consent
We process information as needed to perform a purchase contract, comply with law, protect legitimate business and security interests, and where applicable based on consent. Promotional messages are sent only where permitted; you may opt out without affecting transactional messages.
4. Sharing
We may share necessary information with payment gateways such as CCAvenue, banks, delivery and logistics providers, technology and hosting vendors, professional advisers, government authorities where required, and group or business partners supporting fulfilment. They receive only information reasonably needed for their role.
5. Cookies and local storage
We may use essential cookies or browser storage to keep the cart, maintain a session, protect the service and remember basic preferences. Where optional analytics or marketing technologies are introduced, we will provide appropriate notice or choice.
6. Retention and security
We keep information only as long as reasonably required for orders, support, fraud prevention, accounting, tax and legal obligations. We use administrative and technical safeguards, but no internet system can be guaranteed completely secure.
7. Your choices
You may ask to access, correct or delete eligible personal information, withdraw consent where processing relies on consent, or raise a privacy concern. Some records must be retained for legal, tax, fraud-prevention or contractual reasons.
8. Children
Grocekit is intended for adults capable of entering into a purchase contract. We do not knowingly invite children to create accounts or place orders independently.
9. Updates and contact
We may update this policy and will post the new effective date. Privacy requests may be sent to connect@rejova.in with the subject “Privacy Request”.